Have You Powered It Off, Then On Again?

Chris Reed, CTS   -  

Sometimes cycling power to a device isn’t quite enough to resolve a technical issue. What’s the next most common question you’ll be asked in a tech support relationship?

“What version firmware are you running?”

Updating the firmware on these zoomable color wash theatrical lighting fixtures today resolved a rather pesky issue our client was having with them. But we’re also proponents of the maxim “If it ain’t broke, don’t fix it!” Unnecessary firmware updates to a system that is stable for its intended purpose can introduce new problems.

The latest isn’t always the greatest. But it solved the problem in this case.